Digital transformation essentials — Coordinated community networks

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Coordinated Community Networks are digital platforms that integrate healthcare providers, community-based organizations, and social services to systematically address patients’ social determinants of health and improve outcomes. These digital solutions connect healthcare providers with community-based organizations and social services to deliver whole-person care, integrating screening, referrals, and analytics to reduce disparities and avoidable utilization.

Coordinated community networks framework


Community resource referral platforms

Solutions that help connect clients with community-based organizations (CBOs) and other resources, track their progress, and link information back to the clinical care team. These platforms enable standardized screening, resource matching, and closed-loop referral management.

Example companies: Unite Us, WellSky, findhelp


Social determinants of health analytics

Predictive analytics solutions that help surface at-risk clients for immediate referral and social need management options. These platforms analyze patterns in social determinants data to identify high-risk populations and inform intervention strategies.

Example companies: Socially Determined, N1 Health, Activate Care, Unite Us


Equity-based decision support

Solutions that deliver integrated insights in real-time during care delivery to connect patients with appropriate social determinants of health resources at the point of care.

Example companies: TruLite Health, Alvee


Population health analytics

Comprehensive platforms that enable data acquisition, risk stratification, and predictive modeling to understand community needs and measure program impact at scale.

Example companies: Datavant, Arcadia, Innovaccer, Lightbeam Health Solutions

The case for coordinated community networks

Healthcare organizations are struggling to address the growing crisis of unmet social needs that drive poor health outcomes and rising costs. While many health systems recognize the importance of connecting patients to community resources, manual screening processes, fragmented referral systems, and lack of outcome tracking make it impossible to scale these efforts effectively. Without digital solutions to coordinate care across healthcare and social service providers, organizations cannot systematically identify needs, manage community partnerships, or demonstrate the impact of social care programs. Coordinated community network platforms offer a transformative approach to build and manage high-performing networks of community resources that can measurably improve outcomes.

Reduce disparities through systematic social care
Health systems need better ways to manage patients’ social needs as unaddressed social factors lead to increased risk of hospital readmission and significantly lower medication adherence rates.1 Once underserved patients are connected with coordinated community services, they experience fewer ED visits and health systems achieve significant savings through reduced avoidable utilization.2 Digital platforms address this by enabling systematic screening and efficient referrals, with organizations implementing these solutions reporting over 70% of needs resolved across the nation.3
Scale community networks and partnerships
Healthcare organizations struggle to maintain current information about community resources, with traditional resource directories becoming outdated. Manual coordination processes result in staff spending significant amounts of time on social need navigation, creating significant operational overhead that prevents scaling.4 Digital platforms have addressed this by providing centralized, real-time resource directories and automated referral tracking, reducing staff time spent on coordination while enabling organizations to manage networks of hundreds of community partners effectively (AVIA Insights).
Drive data-informed population health impact
Health systems need data-driven insights to target interventions effectively, as traditional approaches miss high proportions of high-risk patients who could benefit from social need interventions.5 Without digital solutions, organizations lack visibility into community needs and have difficulty reporting intervention outcomes consistently.6 Coordinated community network platforms address this through integrated analytics, enabling organizations to identify at-risk populations with greater accuracy through comprehensive tracking of referrals, service utilization, and population health metrics. Leading organizations leveraging these platforms report improvements in their ability to identify and address resource gaps in their communities (AVIA Insights).
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