Digital transformation essentials — Interpretation services
Interpretation Services solutions encompass technological platforms and systems designed to help healthcare organizations effectively communicate with patients who have limited English proficiency (LEP) or are deaf or hard of hearing. These solutions leverage a variety of delivery methods—from real-time human interpreters to AI-powered automated systems—enabling healthcare providers to bridge language barriers while optimizing operational efficiency […]
Digital transformation essentials — Care transitions
Care Transitions solutions encompass technological platforms and systems designed to help healthcare organizations optimize the coordination and movement of patients between different care settings. These solutions streamline and optimize the process of transitioning patients between different care settings, enabling seamless coordination among providers, real-time information sharing, personalized care planning, and proactive interventions. Care transitions framework […]
Digital transformation essentials — Primary care
Digital-first primary care enables health systems to provide digitally-enabled, consumer-centric access to end-to-end primary care services, anchored on longitudinal, whole-person care and continuity of the care team. Primary care digital solutions The case for digital in primary care Healthcare organizations face a critical supply-demand imbalance in primary care delivery that threatens both patient outcomes and […]
Digital transformation essentials — Consumer insights
Consumer insights solutions provide health systems with the ability to leverage solicited feedback and indirect information about the comprehensive consumer healthcare journey (clinical & non-clinical) from live interactions (in-person and digital) & self-directed transactions. Consumer insights solutions The case for digital in consumer insights Consumer expectations have drastically evolved, yet healthcare’s ability to understand and […]
Digital transformation essentials — Complex care management
Complex Care Management involves using advanced analytics and digital tools to identify and proactively manage high-risk, high-cost patients through coordinated, personalized interventions. Digital solutions in this space integrate predictive analytics, care coordination tools, and patient engagement platforms to enable healthcare organizations to deliver targeted interventions that improve outcomes while reducing costs. Complex care management framework […]
Digital transformation essentials — Hospital at home
Hospital at Home represents an innovative care delivery model that enables health systems to provide acute-level care in patients’ homes through a combination of digital technologies, remote monitoring, and in-person care teams. Digital solutions in this space integrate virtual care platforms, remote patient monitoring, logistics management, and advanced analytics to enable safe and effective hospital-level […]
Digital transformation essentials — Customer relationship management
Customer Relationship Management (CRM) in healthcare represents a transformative approach that enables health systems to personalize interactions throughout the customer lifecycle to meet customer expectations and influence behavior. While patient engagement and outreach is a primary focus, CRM capabilities extend to managing relationships with physicians, caregivers, community partners, payors, and donors. The platform also serves […]
Digital transformation essentials — Coordinated community networks
Coordinated Community Networks are digital platforms that integrate healthcare providers, community-based organizations, and social services to systematically address patients’ social determinants of health and improve outcomes. These digital solutions connect healthcare providers with community-based organizations and social services to deliver whole-person care, integrating screening, referrals, and analytics to reduce disparities and avoidable utilization. Coordinated community […]
Digital transformation essentials — Second opinions
Digital second opinion solutions enable patients and providers to obtain expert medical consultation and validation of diagnoses, treatment plans, and care decisions through virtual platforms. These solutions facilitate systematic medical record collection, expert specialist matching, and comprehensive case review to deliver thorough medical recommendations and care planning support at scale. Digital second opinion solutions The […]
The rapid adoption of virtual care: A new era in healthcare
By Susan Guttmann, DNP, MHSA, CMSRN, Chief Nursing Officer, NESA, Inc.
