AVIA Marketplace simplifies the vendor selection process with unbiased information and expert insights for thousands of digital health companies and solutions across dozens of product categories. Leverage our precision search tools, third-party ratings and reviews, and organizational Match Score to identify which vendors and solutions are right for you–and spend less time sifting through the ones that aren’t.
Digital front door describes a set of interactive and transaction-ready capabilities to enable digital interactions between patients and health systems throughout the care journey, from pre-service to follow-up and payment. When leveraged appropriately, a digital front door strategy can improve patient experiences, drive access, and reduce (or eliminate) reliance on paper-based workflows and manual processes.
Google is the first stop for the majority of adults when they have questions about their health or need to find care. Health systems have an opportunity to show up at that exact moment and engage consumers with a powerful digital experience and convenient care options on demand."
Search through schedule
| Provider directory and search | View a consolidated list of providers, search and match with providers based on preferred criteria |
| Transparent information | View prices, wait times, ratings, and reviews for providers and facilities |
| Online scheduling | Directly book an appointment online without logging into a portal |
Triage, navigate, and treat
| Virtual triage | Enter symptoms online, receive a preliminary diagnosis, and be routed to a care site |
| Low-acuity care navigation | Receive education and instructions for low-acuity in-person or virtual care options |
| Virtual visits | Connect with providers for synchronous or asynchronous visits |
Consumer interactions
| Unguided interactions | Engage in self-directed interactions via portal-based or enterprise mobile apps |
| Guided interactions | Engage in guided navigation through a series of bi-directional automated or live interactions via text or chat |
The majority of American adults–an astonishing 81.5 percent–turn to the internet for health-related information.1 But the large majority of patients don’t visit a health system website before making a healthcare decision, and often have difficulty finding and accessing appropriate convenient care options. Meanwhile, ambulatory capacity often goes unfilled, and health systems risk losing commercially insured patients and revenue to alternative online channels and disruptors.
Alignment with effective digital strategy
Health systems must go beyond doing digital–that is, offering a handful of basic digital options–and be digital in order to remain competitive against convenient direct-to-consumer services. Successful long-term digital strategy requires digital front door capabilities that meet patients where they are when they begin searching for care and guide them through the entire care journey.
Better outcomes and improved patient satisfaction
A consumer-centric healthcare experience–which necessarily includes an effective digital front door strategy–bolsters trust in health systems, drives accessibility, and decreases the likelihood that patients will defer care.2 Patients who defer care are more likely to report to emergency rooms and urgent care clinics, and more than a third of patients who defer care make five or more urgent care or ED visits per year.
Direct return on investment
Consumers increasingly value convenience and cost transparency when researching care options, and are more likely to select providers with greater appointment availability and online scheduling.3 Flexible self-service options, like insurance verification and appointment check-in, continue to drive patient satisfaction throughout the care journey and motivate patients to return.
The Top Digital Front Door Companies Report is a resource designed to guide healthcare professionals in their quest for exceptional operational and customer oriented solutions. This report offers perspective on prominent provider documentation companies as reflected in the client reviews gathered on AVIA Marketplace and presents a selection of leading-edge solutions and companies.
This report is organized around client reviews that provide insight into the impact these solutions have had with the organizations they work with and include concise summaries that could assist in pinpointing solutions tailored to your unique needs. Our AVIA Marketplace serves as an additional resource, facilitating access to detailed company profiles, verified client lists, comparison of various solutions, and Match Scores to streamline your selection process. For even greater depth, AVIA experts are available through a Marketplace Product Review (for digital health solutions) and AVIA Membership (for hospitals and health systems). Ready to learn more? Send us a note!
The data that powers this report stems directly from the AVIA Marketplace, informed by reviews and by the number of verified health system clients associated with each company featured in the marketplace. In observance of confidentiality agreements, the complete client lists may not always be available from vendors.
Please note that the data presented is dynamic and subject to change over time. Therefore, we advise that decisions drawn from this information should be made judiciously, backed by thorough consideration.
Please note that this information does not reflect the opinions or views of AVIA as a whole, or AVIA Advisory Services. Rather, it reflects data captured on AVIA Marketplace at a point in time. This data is subject to change over time.
We at AVIA acknowledge the diverse strategies hospitals employ when selecting technologies. The reviews herein can offer valuable insight, but we also encourage considering other factors, like EMR integration, experience with clients similar to your organization, or overall market presence, which may prove pivotal in decision-making. We endeavor to provide a comprehensive analysis on these other aspects as well.
Our unique Product Grid, powered by our proprietary Match Score, is a useful tool to consider in your evaluation process. This methodology ensures that the products featured not only meet the buyer’s specific requirements but also exhibit solid market establishment.
The top-rated digital front door companies were the most-reviewed within their product category. Companies in this section have all received the “Top-reviewed” recognition and the order does not indicate a ranking.
5.0
Solv is a scheduling, virtual care and patient engagement platform proven to increase visit volumes and patient satisfaction. Solv provides a digital presence for providers to want to offer convenient, accessible healthcare to their patients. Solv offers solutions to engage patients, increase visit volumes and improve satisfaction for both in-person and virtual encounters.
5.0
Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.
4.9
At Andor Health, our mission is to change the way care teams connect and collaborate. By harnessing machine and human intelligence, our cloud-based platform unlocks data stored in electronic medical records to deliver real-time actionable intelligence to care teams – both inside and outside of their enterprise. By optimizing communication workflows, our solutions accelerate time to treatment, decrease clinician burnout, and drive better patient outcomes. Built on an AI/ML framework, healthcare institutions and clinicians can self-configure the signals and workflow actions as you would any device connected to the internet, and personalize the intelligence they need at the right moment in time to provide better care.
5.0
Hyro is a plug & play conversational AI platform enabling healthcare enterprises to easily supercharge patient experiences with voice & text capabilities across all their digital channels.
5.0
Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer’s mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.
5.0
Ada is a global health company created by doctors to improve human health by transforming knowledge into better outcomes. We built an award-winning, comprehensive, and easy to use AI-powered symptom assessment, triage enhancement, and care navigation platform. Our competitive strength is our medical knowledge base and probabilistic reasoning engine. This forms the core of Ada’s ability to help millions of people manage health concerns reliably and simultaneously. Ada’s solutions support users, medical professionals, payers, businesses, employers, and health systems across the globe to improve outcomes and care efficiency. Some of the partnerships in the US include Sutter Health, Kaiser Permanente, Jefferson Health, Pfizer, and Novartis.
5.0
Mediktor is the most advanced AI-based medical chatbot for triage and pre-diagnosis that guides patients to the right level of care at the right time – improving access while enabling more efficient care navigation. Powered by a sophisticated AI engine that enables users to converse naturally in several languages, Mediktor’s white-labeled SaaS is omnichannel and can be easily embedded into any interface (web, mobile, desktop). Mediktor’s customers include health plans, hospitals and health systems, telehealth, and pharmaceutical companies.
5.0
Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.
5.0
Gozio Health partners with health systems to increase consumer engagement using a proven mobile platform and strategy. The entire healthcare journey–both in-person and digital–is improved by giving systems the flexibility to consolidate all their patient-facing digital solutions into one premium native mobile experience accessible by anyone, anywhere. Combined with Gozio’s patented indoor positioning technology, the platform empowers consumers to confidently navigate their healthcare journey and enables health systems to more effectively achieve their business goals. Gozio customers surveyed in a 2021 KLAS Research Emerging Technology Spotlight report found 100% satisfaction.
4.8
Avaamo is the leading healthcare Conversational AI platform used by both payers and providers. Avaamo provides a highly secure environment (HIPAA compliant, PHI, PII, PCI, ISO27001, etc) in both text and voice, can be deployed quickly on any channel, in any language, with the vast majority of healthcare use cases already built and ready to be customized to your environment.
5.0
Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.
5.0
The WELL Health® unified communication platform connects patients to healthcare organizations through text, phone, email, and live-chat. Based in Santa Barbara, California, the company is trusted by leading organizations like Cedars-Sinai, UNC Health, Houston Methodist, and Riverside Medical Clinic. Through WELL, 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. The company was founded in 2015 with a simple goal: to make going to the doctor’s office as easy as meeting up with a friend. Ranked #1 Best in KLAS in 2021 & 2022 for Patient Outreach.
5.0
Clearstep is the preeminent digital self-service triage and care navigation healthcare assistant on the market. It distinguishes itself as the sole AI chat-based triage solution crafted from Dr. Barton Schmitt’s gold-standard telephone triage protocols, achieving an impressive accuracy rate surpassing 95%. With the largest health system deployments across the nation, Clearstep collaborates with esteemed institutions like HCA Healthcare, Mount Sinai, Novant Health, Tufts Medicine, Baylor Scott & White Health, and numerous others spanning over 15 states. Clearstep’s innovative Smart Care Routing™ solutions empower healthcare organizations to effectively tackle critical challenges such as efficient self-service patient access and care navigation, patient acquisition and retention, call center deflection and automation, and optimizing capacity. Ultimately, Clearstep’s solutions pave the way for enhanced experiences for patients and care teams alike.
5.0
In today’s consumer-driven world, the growth of health systems hinges on meeting consumer demands for convenient, digitally-enabled care experiences. Healthcare brands that successfully provide a seamless, consumer-grade experience across both digital and in-person care will thrive, earning loyal patients and lifetimes of care. The task of unifying everything to become this experience has been a monumental challenge, until now. Olla provides everything a Health System needs to create new top-line growth opportunities through on-brand, consumer-grade experiences, all in harmony with existing IT & EHR investments.
5.0
Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. Our platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support. Memora Health reduces care team notifications by as much as 40% and improves patient engagement and clinical outcomes across diverse populations.
5.0
Rhinogram recently recognized by KLAS TOP 20 Emerging Solutions: Improving Patient Experience & Reducing Cost of Care. With Rhinogram healthcare systems optimize their communication and connections with patients and healthcare organizations securely and effectively. Studies show that 83% of patients would prefer to text messages. Rhinogram gives healthcare systems and their patients HIPAA-compliant methods of communication that elevate care, patient compliance, and profitability. Streamline and liberate clinical and administrative teams across your organization, and increase the quality of care your facility provides, all while increasing billable services, and providing better care to patients through better connections.
5.0
Praia Health removes barriers to care by digitally connecting health consumers to the services, products, and resources they need. The platform is anchored by patent-pending identity and profile technology that creates better experiences for patients by seamlessly connecting fragmented data sources and point solutions.
4.7
Bright.md’s asynchronous telehealth solution lets providers treat low-acuity conditions virtually, without a real-time interaction—all while driving patient satisfaction and quality outcomes. With evidence-based clinical content and seamless integration into your existing workflows, Bright.md automates administrative work to allow providers to practice at the top of their license. Health systems around the country, including Baptist Health, Prisma Health, UnityPoint Health, CoxHealth, OHSU, ProHealth Care, and many more, choose Bright.md to improve patient access to quality care, alleviate administrative burden on providers, stay competitive with a convenient, consumer-centered experience, and reduce costs of delivering low-acuity care.
4.5
As the industry’s largest care access platform Kyruus Health enables our partners to efficiently guide and match people to the care that’s right for them. We create connections across the entire healthcare ecosystem so that every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information. By enabling informed decisions and confident action, we support healthier outcomes, reduce friction in healthcare, and grant more time back in everyone’s day. At the heart of care access, we connect people to healthcare in a whole new way.
5.0
Zoom is the leader in modern enterprise video communications, with a secure, easy cloud platform for video and audio conferencing, messaging, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in board, conference, huddle, and training rooms, as well as executive offices and classrooms. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is a private company headquartered in San Jose, CA.
5.0
Amwell (previously known as American Well) is a leading digital care delivery platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, behavioral health, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, reaching over 80 million lives.
5.0
Nuance provides a more natural and insightful approach to clinical documentation, freeing clinicians to spend more time caring for their patients. Nuance healthcare solutions capture and communicate more than 300 million patient stories each year helping more than 500,000 clinicians in 10,000 healthcare organizations globally. Nuance’s award-winning clinical speech recognition, medical transcription, CDI, coding, quality and diagnostic imaging solutions provide a more complete and accurate view of patient care, which drives meaningful clinical and financial outcomes.
5.0
aha! knows what consumers expect from modern digital health experiences. We were purpose-built to help you create these new experiences with the products and services necessary to bring them to life. We make this optimistic vision a reality by designing digital health experiences that reduce friction and increase connections between patients and providers. The result is a digital front door that enables better care and better business. It’s time for healthcare’s time to lead the way. And we’re ready to partner to help you make it happen.
5.0
The patient journey starts with a question. And consumers expect answers. Yext puts healthcare organizations in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. NewYork-Presbyterian, University Hospitals Cleveland, Providence St. Joseph Health and other healthcare organizations around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.
5.0
Incubated at Providence, one of the nation’s largest health systems, DexCare is a data-driven intelligence company focused on making access to healthcare better for everyone. DexCare’s core offering is a software platform, provided exclusively to health systems, that orchestrates digital demand and health system capacity across all lines of care. The platform attracts high-value, commercially-insured consumers by providing a highly discoverable, fully-digitized and unified experience while amplifying health systems’ existing EMR, caregiver and brand investments. The uniqueness of DexCare lies within its intelligent navigation and load balancing across providers, settings, modalities and service lines. DexCare’s data-driven engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals. DexCare powers the digital engine of leading health systems across the U.S., including Kaiser, Houston Methodist, Mass General Brigham and others. DexCare-powered digital experiences attract 30% more new patients, 85% of whom are commercially insured, capture 8x downstream revenue, generate over 20% per patient encounter in cost savings, and deliver net promoter satisfaction greater than 90%.
5.0
InTouch Health’s mission is to provide a Telehealth Network and Services to support access and delivery of high-quality clinical care to any patient at any time, while reducing overall costs of care. Their senior management and staff are devoted to leveraging their combined experience in telemedicine, telecommunications, healthcare products and services, and robotics to assist health systems to deploy telehealth programs quickly and seamlessly.InTouch Health is evolving its business model from “acute care clinical services” focus to an enterprise “care-anywhere” model by offering a complete portfolio of software, hardware, connectivity, and services that meets all telehealth needs.
5.0
Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. Syllable’s product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.
5.0
Playback Health is a digital health company focused on provider to patient communications. Playback Health’s platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout.
5.0
Isabel Healthcare Inc. was founded in 2000 by Jason Maude and is named after Maude’s daughter who almost died after a potentially fatal illness was not recognized. The Isabel engine is the only AI system utilizing Curated Machine Learning and true Natural Language input. Isabel is recognized as the broadest, most accurate tool available for both clinicians and consumers. Isabel Professional is used by clinicians worldwide to build and broaden their differential and improve diagnosis performance of frontline clinicians. The Isabel Symptom Checker/Care Direction patient engagement platform can be integrated into various patient experience workflows (patient portals, home pages, apps, chat/voice, etc.) creating the digital “front door” for patients.
5.0
b.well was founded to solve healthcare’s fragmentation problem. Health information is often scattered across different data sources, solutions, and care settings – leading to misdiagnosis, repeated procedures, and frustrating experiences. b.well’s scalable, FHIR-based platform unifies all healthcare data, solutions, and services, enabling personalized care and effective population health management. Our technology helps organizations build a longitudinal view of consumer health, allowing consumers to access the right care they need. We provide a white-labeled app solution and can also integrate with your existing digital systems. At b.well, we’re more than a technology partner – we enhance your technology investments, ensuring individuals are at the heart of every interaction.
5.0
Since 2017, Sympti has been focused on solving digital problems that sick patients face every day. A guidance platform that helps the 145 million people who end up in the immediate care every year. Sympti has helped over a million patients and continues to focus on working with health systems of all sizes. With the patient experience, few things are more important than first impressions.How patients find and receive healthcare has evolved. They now research everything from health insurance, doctors, clinics, specialists, and more all online. Relying on search results, healthcare marketplaces and reviews, patients have made a decision about healthcare providers before they even receive care. Healthcare organizations have a large opportunity to improve patient access, connect consumers to the right health information and increase patient volumes by leveraging Sympti as part of a comprehensive strategy. Healthcare organizations who prepare for the changing shifts in the digital landscape will be able to better provide patients with a seamless experience.
5.0
AdviNOW Medical removes friction points between the patient, clinic, payer, and provider. The first complete automated journey platform seamlessly navigates all aspect of the encounter. The AdviNOW System includes the Digital Front Door, AI Data Collection and Triage, Decision Support and Scribe, Post Patient Engagement, AR Medical Equipment. The result of the AI enabled documentation is automated care coordination, exact and personal consistency of care with gaps closure, increased patient throughput and reduced patient wait times.
5.0
Wholistics Chatbot is a patient engagement and referral optimization solution focused on evidence-based guidance and support for higher engagement and better disease management and prevention outcomes.
ENGAGE: Texting optimizes access – even in underserved populations, smart phones are more prevalent than laptops and other devices.
EDUCATE: Sharing evidence-based content for managing chronic conditions across all dimensions of health (nutrition, mental health, physical movement, exercise) with links to recipes, tips, third party content, and direct dialing to clinical care/call center.
MOTIVATE: Self-reported baselines, progress, challenges and milestones can be gathered by friendly, easy-to-use chat-based surveys.
SUPPORT: Providing actionable recommendations with links to patient assistance and resources (prescription savings, food pantry, free clinic, transportation, etc.)
5.0
Thread Health is a virtual, data-driven clinic that gives adolescents the care they need and deserve. Thread’s platform is supported by its expert-led team of adolescent trained physicians, health educators, and care navigators. Thread Health is available seven days a week to connect teens, parents, and doctors in real time, wherever they are.
4.0
TytoCare is transforming primary care by putting health in the hands of consumers. We seamlessly connect people to clinicians to provide the best remote home examination and diagnosis solutions. TytoCare has three telehealth products: TytoHome™ for consumers, TytoPro™ for professionals, and TytoClinic™ for remote point-of-care locations. All solutions are designed to replicate a face-to-face clinician visit and include a hand-held modular examination tool for examining the heart, lungs, skin, throat, ears and body temperature; a complete telehealth platform for sharing exam data, conducting live video exams and scheduling visits; a cloud-based data repository with analytics; and built-in guidance technology and machine learning algorithms to ensure accuracy and ease of use. The TytoCare platform also allows for simple integration with EHR systems and other telehealth platforms.
4.0
Epic Systems Corporation is a healthcare-focused software company that develops and offers products to improve the health of people. The company’s products are used at community hospitals, academic medical centers, children’s organizations, safety net providers, retail clinics, multispecialty groups, integrated delivery networks, rehab centers, and patients’ homes as well as in many other aspects. Epic Systems Corporation was established in 1979 and is based in Verona, Wisconsin.
Companies in this section did not have any reviews on AVIA Marketplace at the time of publishing. However, based on the number of verified clients we were able to gather, we include them here as other digital front door companies to consider.
Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S.
Conversa is healthcare’s leader in delivering personalized, automated engagement at scale for patients, members, employees, and consumers. With Conversa Connect™, its proprietary patient profiling and health signals engine, and an extensive library of clinically-intelligent engagement programs, Conversa enables healthcare organizations to effectively and efficiently manage patients across the care continuum. Leading health systems, payers, and pharma companies are using Conversa to develop meaningful relationships and drive better health outcomes at scale.
Binary Fountain is the leading provider of consumer feedback management solutions designed specifically for healthcare and multifamily residential in a single cloud-based platform. Its consumer experience platform is built on a proprietary Natural Language Processing (NLP) engine that mines consumer feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve customer satisfaction and loyalty, increase engagement and drive sustainable bottom-line results. Leading organizations, large and small, rely on Binary Fountain to understand the consumer experience, drive comprehensive operational intelligence throughout the organization, and engage consumers with innovative transparency and reputation management solutions.
Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins. Reputation turns consumer feedback into fuel to grow businesses around the world. Visit Reputation.com to learn more.
Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address health plan member experience and engagement, safety, clinical excellence, patient experience and workforce engagement. The company works with health plans in all 50 U.S. states and more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
DocASAP helps healthcare organizations optimize patient access. Our platform empowers organizations to navigate patients to the optimal provider and care setting at the right time throughout their access journey. From patient-provider matching and digital scheduling through actionable appointment reminders and care-driven outreach, healthcare organizations can streamline access to care and improve engagement with their patients. These capabilities are part of a unified platform that ensures the accuracy of provider data across enterprise applications. Backed and promoted in the market by Aetna, UnitedHealthcare, and Optum, DocASAP builds unique payor-provider connections with an eye towards simplified access.
VidyoHealth’s telehealth solutions are a suite of telehealth video conferencing software that are purpose-built for healthcare and designed to integrate with EHR systems, medical devices, and endpoints. Our telehealth solutions deliver the reliability, interoperability, and scalability needed for today’s continually changing environment while providing HIPAA-compliance. As one of the best telehealth solution providers, VidyoHealth’s telehealth video conferencing enables multiple use cases for virtual care that can be integrated into existing network of displays, including rural ambulatory, maternal-fetal medicine, and high demand specialties, such as neurology, cardiology, and behavioral health.
Enlyt was created in order to solve the frustrations with the complexity of traditional software development for healthcare – slow, siloed, costly, and consistently failing to deliver intended business results. We deeply believed we had to fundamentally reshape the way software development was thought of, executed, and delivered. Which lead us to creating our leading low code platform that helps teams rapidly build modern, scalable, and secure healthcare products and services.
It’s time to reimagine what’s possible in healthcare. At Tendo, we’re on a mission to become the trusted connection between patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences throughout the care journey.
Companies in this section had reviews on AVIA Marketplace and self-categorized to topics related to the Digital Front Door. However, these companies best fit in a separate category, such as Remote Monitoring, Inpatient Telehealth, etc. We include them here as other companies to consider.
5.0
Health Recovery Solutions (HRS) supplies 260+ leading health systems, physician groups, and home health organizations with the most advanced remote monitoring platform focused on changing patient behavior to reduce readmission and improve clinical outcomes. HRS’ disease-specific telehealth solutions are customized with 90+ care plans, educational videos, teach back quizzes, customized education, and medication reminders, while also integrated with Bluetooth peripherals for advanced clinical monitoring. Videoc calls, phone calls, and messaging are part of the communication tools as wellas 24/7 direct technical patient support through the tablets provided or mobile apps.
4.7
VitalTech provides a comprehensive enterprise solution that empowers patients to better care for their health, while enabling care teams to monitor, manage and care for patients remotely. Our proprietary platform enables health systems, managed care organizations, home health agencies, physicians, and senior living facilities to automate workflows while improving health outcomes, increasing patient safety, and lowering the cost of care. Our suite of easy-to-use solutions increases patient engagement and compliance.
4.8
Datos Health replaces rigid RPM solutions with an interactive remote care platform that goes beyond monitoring and alerting. Providers now have the freedom to implement and customize any digital care programs they choose on our Open Care platform. Our Design Studio allows fine-tuning of all clinical workflows before instantly transforming them into patient CareApps. Automated assisted self-care is now a reality for patients and providers alike.
5.0
Our very personal and passionate mission is to power more human care by advancing AI monitoring and predictive technology that is enabled by the largest behavioral dataset for healthcare, Advanced Edge Sensors and our IDA Platform. As an AI company, we are focused on using our transformative innovations to deliver Self-Aware Rooms®, Smart Facilities, and Remote Patient Monitoring to autonomously optimize quality and patient experience. Our AI-powered solutions automate repetitive tasks, predict problems before they occur and allow providers to focus on the emotional support and personalized care that only they can provide.
5.0
AvaSure 360™ is a comprehensive suite of solutions for all inpatient telehealth needs on a single, scalable platform. With over 15+ years of experience delivering virtual care, AvaSure has helped over 1,100 customers with nearly 5,000 deployments. Our adoption model is supported by a vast number of peer-reviewed journal articles, posters, and podium presentations. Customers have documented clinical evidence of improved patient care, safety & improved efficiency in more than 150 case studies. AvaSure offers award-winning solutions. Recognized by KLAS Research as one of the Top 20 Emerging Solutions focused on the Quadruple Aim of Healthcare and ranked #1 in Reducing the Cost of Care.
5.0
R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
5.0
Paloma Health is a virtual specialty clinic focused on thyroid disease, specifically hypothyroidism. Paloma Health is a “full-stack” virtual clinic helping patients manage hypothyroidism and Hashimoto’s from home. The offering includes at-home blood test kits, virtual visits with specialists and nutritionists, dietary and lifestyle interventions, and vitamin supplements. This combination has proven to be life changing for our patients’ happiness and productivity when they are struggling to find the right care and have a myriad of symptoms all at once: depression, fatigue, weight gain, brain fog,. The barriers and burdens of traditional hypothyroid care are significant: patients bounce from endocrinologists to nutritionist to primary care. They struggle to find specialists who understand their condition. Paloma Health is a game changer for many patients!
5.0
ScribeAmerica was established in 2003, while the concept of medical scribe utilization in the industry has been anecdotally reported since the 1970’s, ScribeAmerica transformed this cottage operation into a national industry. In 2006, we were the first company to demonstrate that the synergy of the Scribe/MD/EMR model could overcome productivity losses experienced by unassisted physicians using EMR. In 2008, we were the first scribe company providing services on both coasts and the only scribe company present at ACEP, AAOS, and SHM. We credit our success to our generous profit-sharing business model whereby the actual Project Leaders who manage our client’s programs are rewarded. By enfranchising our employee base, we ensure limited attrition among management and attract the best talent in the industry to run your program.
5.0
The first and only DTx platform that collects patient vital sign data using smartphone collected PPG signals, analyses and triages, and produces diagnostic suggestions for clinicians. Use your smartphone camera to extract vital sign and blood glucose data using our transdermal optical imaging app in a matter of seconds. Our AI based remote health DTx system uses world leading AI technology to provide vital sign screening and blood glucose monitor, and works on any device with an embedded camera.
5.0
Intraprise Health is an industry leading “tech-enabled” healthcare cybersecurity and risk management services provider. One of the longest tenured HITRUST Assessors in the industry, our broad range of information security, privacy and compliance services include: HITRUST Certification, Third Party Risk Management, NIST Cybersecurity Framework Adoption, Advisory and Planning Services, Remediation Management, Incident Response and Business Continuity. We deliver HIPAA Security Risk Assessments and Workforce Training via our HIPAA One platform. Our next generation BluePrint Protect platform, based on the NIST Risk Management Framework, provides intelligent monitoring, workflow management and collaboration capabilities. Intraprise Health’s deep healthcare experience in both security and privacy as well as consumer/patient engagement gives us the ability to provide unmatched solutions to the unique challenges present in the world of healthcare today.
5.0
AristaMD offers its clients unique tools for facilitating electronic consultations, often called eConsults and in-network specialist referrals that offer great value and rapid ROI, typically within 30 days of the rollout. eConsults enable higher-level care at a lower cost than the traditional delivery model. Health systems access AristaMD’s platform to improve workforce efficiency while reducing costs. This interoperable platform can be used alone or integrated with any EHR without disrupting a hospital’s clinical workflow. AristaMD offers a team of Registered Nurse Navigators (RNNs) to support the implementation and ongoing routing of eConsults. Using a secure, HIPAA-compliant platform, RNNs identify referral and follow-up requests that are appropriate for eConsult, route these requests to the appropriate specialist and return the recommendations to the patient’s primary care provider for treatment. eConsult services are typically used by health systems to lower readmission rates and manage emergency department and discharge follow-up.
5.0
Althing provides for Civil Rights, improves district health/safety and proactively brings care to the community. Althing places life changing, life saving solutions in communities to run locally. Through novel solutions and a commitment to meaningful change, Althing is the future of community excellence. Employing solutions to more effectively engage populations in sophisticated health and education services? From over 15 years of research and development, focused on resolving long standing challenges in care, comes the Althing model bringing new opportunities and benefits.
1 https://journals.sagepub.com/doi/10.1177/0033354919874074
2 https://www.mckinsey.com/industries/healthcare/our-insights/driving-growth-through-consumer-centricity-in-healthcare
3 https://www.medicaleconomics.com/view/the-expansion-of-the-digital-front-door-and-what-it-means-for-health-care-organizations
Consumers increasingly value convenience and cost transparency when researching care options, and are more likely to select providers with greater appointment availability and online scheduling. Flexible self-service options, like insurance verification and appointment check-in, continue to drive patient satisfaction throughout the care journey and motivate patients to return. Visit AVIA Marketplace to explore the companies listed in this report and thousands of other digital health companies and solutions. You’ll find verified client lists, use cases, differentiators, and more to help you streamline the vendor selection process and identify companies that can fulfill the unique needs of your health system.
1. Create and complete a product profile
2. Tag your product to the appropriate categories
3. Add clients and gather reviews
AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, match scores, report generators, peer reviews, and market insights.
AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.
